SHIPPING & DELIVERY
1. Where do you ship from?
At this time, we ship our items from Taiwan, where our products are made. We will begin local distribution and shipping in Indonesia in year 2017. We may also be available in other countries through authorized resellers. Subscribe to our newsletter to receive first hand updates.
2. Do you ship internationally?
We ship to most countries worldwide. We are currently unable to ship to the following countries due to postal service limitations: Albania, Belize, Croatia, Greenland, Iceland, Laos, Lebanon, Macedonia, Montenegro, Morocco. Nicaragua, Philippines, Republic of Serbia, Russian Federation, Tunisia, Vatican City State and Zimbabwe.
3. What are the shipping options and fees?
Taiwan: 70 TWD for standard shipping and 100 TWD for Cash on Delivery. Free shipping for all orders above 1000 TWD.
Rest of the World: Flat rate express shipping for 500 TWD (approx. 15 USD).
4. How long will my shipping take?
China, including Hong Kong and Macau: approx. 10-15 business days after dispatch.
Rest of the World: approx. 7-15 business days after dispatch.
What forms of payment do you accept?
TAXES & DUTIES
Do I have to pay for custom and duty fees?
International orders outside Taiwan may be subjected to import taxes, custom fees and duties levied by your government, usually collected upon delivery. It is the responsibility of the recipient to pay for any extra fees incurred. Please contact your local customs authority for accurate custom and duty fees.
How can I track my order?
We will send you an order confirmation email upon successful purchase at tropecosmetics.com, and a shipment confirmation email including your tracking number (if applicable) once we have dispatched your order. You may also login to our website to check your order status.
RETURNS & REFUNDS
What is your return and refund policy?
No. 152, Jian Ping 8th St.
Tainan City, Anping Dist., 708
I am an influencer / publication interested in your products, where shall I send my requests to?
Please contact us at email@example.com